Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR USERS AND VISITORS OF THE PLATFORM

I. General information

1.The Site

These General terms and conditions apply to the site www.questour-project.eu referred to as "the Site" or "the Platform".

The Platform has been developed commissioned by the National Tourism Cluster, "Bulgarian Guide", and the Content posted on them – from the corresponding Partner within the framework of the project “QuesTour – Valorization and capitalization of unexplored tourism cultural and historical routes in the cross-border region Bulgaria-Serbia”, contract number RD-02-29-59/14.04.2020, ref. number: CB007.2.13.225, funded by the Interreg-IPA CBC Bulgaria-Serbia Programme 2014-2020.

2.Partners

National Tourism Cluster "Bulgarian Guide", a non-profit association, established under the laws of Bulgaria, with head office in the city of Sofia, ("NTC").

Vratsa Municipality, Bulgaria.

ENECA - Association of Economic Experts, a non-profit association, established under the laws of Serbia, with head office in the city of Nis (“ENECA”).

3.Contact with us

We strive for dialogue and active cooperation with our users. If you have comments, suggestions or remarks, please contact us at the following e-mail address:

Email address: questour@bg-guide.org

II. Acceptance of the General conditions. Declarations of the users and visitors

1.Acceptance of the General terms and conditions

By visiting the Site or its microsite, including by reference through the direct link, as well as with the use of any product, software, data, channel and/or other features or services provided by the Site from or through the site, You (the "User") give explicit, irrevocable and unconditional consent to the present General terms and conditions for users and visitors of the Site ("General terms and conditions"), including, but not limited to:

• The rules for using the Site,

• the Policy for personal data protection and confidentiality

• The Policy for protection of copyright and related rights and other intellectual and industrial property. License agreement, Terms of using content

• Community rules, etc.

If you do not agree with any of the provision of these General terms and conditions, as well as with any of the policies, terms and rules above, please immediately stop using the Site and of all the features and services offered on it. If you do not follow this guideline, we are not responsible for any claims raised by you, including any possible damages occurring in this connection.

2.Declarations of the users and visitors

By visiting the Site or its microsite, including by reference through the direct link, as well as with the use of any product, software, data, and/or other features or services provided by the Site, from or through the Internet page of the Site, you declare explicitly, irrevocable, and unconditionally, that:

• you are 14 years or older and, if you are under 18 years of age, that your use the Site with the consent of a parent or guardian, who is familiar with the characteristics of the Site and its contents;

• are acquainted with and you explicitly agree with these General terms and conditions, including the Policy on personal data protection and confidentiality,

• you will follow the Community rules and the Policy for the protection of copyright and related rights and other intellectual and industrial property and the terms for publication and use of content,

III. Users of the Site. Accounts

1.Use the Site

Users of the Site are all natural and/or legal persons who visit or come across any of the Site or microsites, including by reference through the direct link, and through the use of any product, software, data, channels and/or other features or services provided by any of the Site or on the Internet page of the Site.

2.Age restrictions

Natural persons, users of the Site can only be persons aged 18 or over. The Site can be used by persons aged at least 14 years, but only with the knowledge and consent of their parent or guardian who agrees with these General terms and conditions. Persons under 14 years of age cannot use the Site.

3.Registration and creating accounts

To access certain features of the Site you have to create your account.

When creating your account, you must provide true, accurate and complete information about yourself. Users cannot use someone else’s account without permission nor can provide false, inaccurate or incorrect information or represent themselves as others.

It is possible to register on the Site through the account from another social network or similar site, such as Facebook, Google, etc. In this case the rules for setting up and using the account apply by analogy.

When registering on the Site, Users choose a Username and Password, they fill out an e-mail address and other information about themselves, in addition, they have the opportunity to indicate additional information about themselves, their interests, preferences, etc. Details regarding personal information that you should provide for the registration and use of the Site, you may find in the Policy on personal data protection and confidentiality.

Users of the Site are required to indicate their real names and actual information about themselves, as well as their real e-mail addresses. In case of change of the e-mail address or other contact information, about which we are not duly notified, all messages sent to the indicated (e-mail) address will be considered duly received by the User.

In order to keep safety and authenticity of the Site, by using the Site, the Users agree:

• to provide true, accurate and correct information about themselves, they have no right to present false, untrue or inaccurate information, nor to create an account for someone other than himself without authorization;

• not to use usernames that are discriminative, obscene, call to religious or racial hatred or violence or which are otherwise contrary to law or morality;

• not to use usernames or other similar identification, which is not closely related to the real name of the User, which they have no rights and/or which they know or ought to know that the exclusive right to use them belongs to other persons, eg. existing trademarks, names of groups or others;

• not to create more than one personal account;

• in the event that their account is terminated due to violation of these General terms and conditions, they shall not create another account without the express permission of the administrator;

• to maintain true, accurate and up-to-date contact information;

• to keep their password or other identifying sign secret, and not share their password with anyone, and not to carry out any other actions which may endanger the safety and/or authenticity of their account. Have in mind that we would never ask you about your password is;

• not to transfer their account to anyone without first receiving written permission from the administrator about that;

If the User chooses a username or other similar identification for his profile, which we consider inappropriate due to violation of the General terms and conditions, we reserve the right to remove it and/or restore the one we consider to be legal and/or appropriate (for example, when the owner of a trademark claims for a username used by another contrary to the General terms and conditions).

Each user bears full responsibility for the activities carried out through his account. In case you notice a breach of security or unauthorized use of your account you should immediately inform us about it.

We are not liable for losses caused by any unauthorized use of your account. In culpable violation of the present General terms and conditions and violations of the rights or legitimate interests of third parties, it is possible for you to be hold liable for damages or lost profits as a result of that violation.

4.Policy for closing an account and removal of content

Under certain circumstances we may terminate User's access to the Service and/or terminate his/ her account, including, but not limited to the following cases:

• when abuse of someone else’s account or personal information is found,

• in case of false registration data on the site,

• in case of violation of the rules of the present General terms and conditions,

• in case of encouraging hatred or discrimination on racial, religious, ethnic, sexual, social or other sign

• uploading inappropriate content,

• violation of copyright or related rights and/or other intellectual or industrial property,

• in other cases, in which the keeping of the account is incompatible with our values or legitimate interests.

We reserve the right to decide whether the content violates these General terms and conditions and in particular the Rules of the Community. We can at any time, without prior notice and in our sole discretion, remove such content and/or terminate the User’s account due to uploading such material in violation of the current General terms and conditions.

IV. Functions and services provided by the Site

1. Services and functionalities offered by the site

Customers and visitors can take advantage of all the services, functions, systems, etc. provided on the Site, if they have access to them.

All services provided by the Platforms are free of charge. We reserve our rights to make all or any part of the provided Services paid, for which we will duly notify the registered users.

The partners do not bear any responsibility for the proper functioning of the platforms for the published content on them, or for the acts and failure to act on the part of third parties, including Users.

V. Rules for posting content. Restrictions

a) Rules for posting content

Each User, with the exception of Visitors, has the right to publish content in compliance with the requirements of the current General terms and conditions and and applicable law.

We have the right, but not the obligation, to monitor the content on the Site and Microsites at any time, including all chats and forums, in accordance with the current General terms and conditions and all operating rules, established by us, as well as compliance with the requirements of the applicable law. Without limiting the foregoing, we have the right, but not the obligation, to remove any material that we believe is in violation of the General terms and conditions or applicable law or is otherwise inappropriate.

b) Restrictions on posting content

Users agree explicitly, irrevocably and unconditionally that we reserve the right to refuse publication or to remove any content from the Site, which in our opinion is contrary to the applicable law, morality, ethical codes and/or other views and principles, supported by the Partners.

We have the right to refuse publication or to remove from the sites any notices, adverts or any other information or advertising content which is not compatible with the objectives of the Sites.

In the above cases the Users, incl. the Mentors, haven’t got, and will not have any requests or claims for damages or lost profits.

Users and Business users are responsible for any damage suffered by the Partners, their employees or contractors in connection with the publication of content that does not meet the requirements of the present General terms and conditions , including, but not limited to claims by third parties, judicial, administrative or administrative-penal measures and procedures, etc.

1.Amendments of the functions and/or Services

We have the right at any time to change or to terminate any aspect or feature of the Site. Furthermore, in our sole discretion we can stop the circulation of any information, change or eliminate any transmission method, and can take all and any changes, modifications, supplements, stoppings, terminations and other actions with the content, features, services and other functions of the Site or part of them.

VI. Community rules

We do our best to maintain the security of the Site, but unfortunately we can't guarantee it without your assistance. We need the help of the Users to keep the Sites reliable and safe, and in this respect, Users are required to observe the following Community rules:

not to post unauthorized commercial messages (spam) on the Site;
not to collect content or information using automated means (such as bots, robots, spiders, or scrapers, etc.) without the prior permission from NTC;
not to participate in illegal multilevel marketing, financial pyramids, etc.;
not to upload viruses or other malicious code;
not to request login information or access info. to other peoples’s accounts;
not to bully, intimidate or exert psychological or other pressure on another User;
not to publish content, revealing or calling for violence, discrimination, hatred, threat to the life and health of a third persons, with pornographic or vulgar nature or anything that is contrary to law or morality;
not to publish information or advertising content that contravenes the requirements under the applicable law and the present General terms and conditions;
not to use the Site for any unlawful or improper activity
not to undertake actions that could harm the proper functioning or layout of the Sites, as well as the image, reputation or other rights and legitimate interests of the Partners and other Users of the Site, especially Business users;
not to facilitate or encourage any violations of the General terms and conditions;
to comply with the General terms and conditions and all applicable laws;

Although we provide rules for User behavior, we do not control their actions and we are not responsible for the content or information that Users post on the Site. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise inappropriate content or information that you may come across on the Site. We are not responsible for the behaviour, whether online or offline, of any user.

VII. Confidentiality, preservation and access to information

1.Public communications

Users explicitly agree that all discussions, comments and/or other messages, posted content or communication constitute public communications. We have no control over the content, messages or information found in the Community and, therefore, accept no liability whatsoever in respect of the Community, Users and third parties for any consequences resulting from the participation of Users in the Community, including any possible inappropriate content. Each communication that the User publishes on the Site (whether in chats, discussion groups, message boards or otherwise) is considered to be non-confidential. If certain web pages on the Site are confidential, this fact will be stated on those pages.

2.Automatic means for data collection and processing

For the purpose of providing and improving our Services and customer service, we use or we could use the following automatic means for data collection, referred to as "Non-PII" or data that is not personal:

• temporary and permanent "cookies"

• authorized by third-party "cookies"

• web-beacons

• IP address

• type of browser

• Internet service provider (ISP)

• unique identification number of the device, operating system, and latitude/longitude (for users of our services via mobile devices)

• other methods of data collection.

The following data may be required for tracking User behavior, for recording visits and using of the Site or its microsites.

3.Storage and access to information

By visiting the Site or its microsite, including by forwarding via direct link, as well as by any use of any product, software, data, channel and/or other features or services, provided by the Site, from or through the Internet page of the Site, Users give their explicit and unconditional consent to us to store information or gain access to information stored in the terminal of the User, including, but not limited to automatic means for collection and processing of data under item 2 above.

Each User can explicitly refuse storage or access to information, and in this case, he should take into account the possibility of being refused access to the Site. For questions concerning data stored in the terminal of the User, do not hesitate to contact us at the following e-mail address: questour@bg-guide.org.

VIII. The Policy for the protection of copyright and related rights and other intellectual and industrial property. Terms for publication and use of the content. License agreement

We set the protection of copyright and related rights and other intellectual and industrial property rights as our priority, in accordance with applicable law and ethical standards.

1. Intellectual and industrial property of the Partners

We make, maintain and develop the Site and its microsites by creating individually or through third parties software code, design, graphic design, scientific, audiovisual, photographic, artistic works, published news and other information content, created databases, translations of content, etc. We arrange the rights over those products with the relevant authors or developers and we are the owner of the copyright in the selection, coordination, and arrangement of content on the Site, as well as of the existing database. We reserve the right to take any action for protection of these rights from unauthorized actions of third parties.

To all third parties, including Users of the Site, all that is on the Site and the microsites, shall be deemed to be an exclusive intellectual and/or industrial property right of the Partners and/or related persons, unless otherwise indicated or it is evident from the circumstances that these other persons have rights over these items. Explicit intellectual and/or industrial property right, protected under the preceding sentence, includes both the software code of the Site and microsites and also the design, graphic layout, all scientific, audiovisual, photographic and other works, news and other information content, databases, translations of the content, brands, logos, names, patents, geographical indications and instructions, etc. objects of copyright and related rights, as well as any other type of intellectual and/or industrial property. We are not required to indicate and mark whether certain content is subject to copyright or trademark, and in the absence of indication it shall be deemed that the content is subject to such rights.

Any copying, use, distribution, transmission and retransmission, posting, linking, deep linking, commercial use or any other modification or use of any part of the Sites or any of the microsites without our explicit written consent is strictly prohibited. The user may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit any of the content or parts thereof.

In the cases, strictly referred to in the Copyright Law and its related rights ("The Copyright and Related Rights Law"), the User can download, copy, print out, and use in a different way the materials or content from the Sites for his personal use. If copying, distribution, or publication of copyright materials is allowed, no changes in the text or other content shall be made and the Sites shall be obligatory mentioned as a source and the Partners as the copyright holders. The User acknowledges/ confirms/ agrees that he/she does not acquire any ownership rights by downloading copyrighted materials.

Any violation of this policy may result in violations of copyright, trademark or other infringement of intellectual or industrial property, which will be prosecuted with all the legal means and can lead to adverse legal consequences for any offender, whether a User or a third party.

Trademarks in the Site owned or managed in connection with the Site are the property of the Partners, unless when we have the right to use them on another legal basis.

1.Intellectual and industrial property of Users and third parties

In addition to the authors content used, the Site enables Users to publish (upload) content, including comments. In this case, the Site act as a content platform provided by third parties and Users, without being carriers of copyright or related rights unless this is explicitly stated.

All trademarks, geographical indications, creations, including songs, logos, etc., which are published by Users of the Site or microsites, are considered to be the exclusive property of the persons, who have published them, unless otherwise indicated or if the circumstances shows that other persons have rights on these items.

The Site may contain links to third party websites maintained by other content providers. These links are provided solely for your convenience and we do not accept commitments regarding the content or accuracy of these materials.

2.Posting content by Users

Users cannot publish material protected by copyright or related rights, trade mark or other intellectual and/or industrial property right without the explicit permission of the relevant copyright holder or without such posting to be permitted by the legislation in force. In the event that they publish someone else's content in accordance with applicable law, Users explicitly indicate the relevant author/s or other copyright holder/s.

The User bears the entire responsibility in case of misuse or violation of copyright or related rights, trade mark or other intellectual and/or industrial property right and bears all the adverse consequences of such misuse or violation in compliance with the applicable law.

3.Granting of rights. License agreement

a) The granting of non-exclusive rights

As far as the User is the holder of copyright or related right or other right of intellectual or industrial property over a particular content posted on the Site, including, but not limited to photos, videoclips, articles, musical works, and other items, through their publication on the Site, the User provides us a non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce, modify, adapt, modify, publish, edit, translate, distribute, present or otherwise use this content or object alone or as part of other works in any form, through any media or technology, without territorial or time limitations, as well as to transfer these rights to other licensees.

b) Granting of non-exclusive rights to other Users

With the posting of any content of the Site the User provides to any other User the right to access, review or reproduce materials with this content for his/her personal use.

Users who browse, read or listen online or otherwise use images, text, sound and other content from the Site, agree explicitly, irrevocably and unconditionally to use this content only with non-commercial purpose. Users may not use for commercial or any other kind of commercial purposes any content, posted by other Users without first obtaining their explicit written consent. Individual or Business Users, Visitors or third parties do not have the right to download, record, store or use in any way texts, photos, etc. works published on the Sites without the prior explicit written consent of the relevant holder of rights.

4.Filing claims for violation of copyright or related rights or other intellectual and/or industrial property rights

If a User or a third party is of the opinion that the the content published on the Sites or the microsite violates his copyright or related rights or other rights of intellectual and/or industrial property, he should turn to us for assistance and he should provide us with the following documents and information:

• identification and the exact location (link) to the Site or microsite, where the content is posted regarding which he claims his copyright or related right is violated,

• a written declaration that the published content on the Site or microsite violates his copyright or related rights or other rights of intellectual and/or industrial property, as well as a description of the exact violation or misuse,

• written or other evidence supporting his claim,

• notary certified declaration that the above information is true and that you are the holder of the copyright or that you are authorized to act on behalf of the holder of the copyright,

• declaration that would cover all costs and possible compensations if it is established that the alleged violation did not occur,

• Your name and contact information such as telephone number or postal address,

All these documents must be addressed and sent to the above addresses for correspondence. Within a reasonable period of time after receipt of the appropriate documentation we will perform a check and depending on its outcome we shall take appropriate measures, such as:

• we will accept the filed claim and terminate the publication of the content on the Site or

• we will reject the Claim.

Users and third parties agree, explicitly, irrevocably and unconditionally, as we do not have any jurisdiction or powers, the inspection under the preceding sentence is only for internal purposes and in view of preventing possible violations of copyright or related rights or other rights of intellectual and/or industrial property. We are not responsible for the outcome of the inspection, regardless of whether this result corresponds to the objective truth.

If, despite our desire to publish only author’s content, the Partners or their employees or contractors have published or allowed the publication of text or other content on the Site that violates, directly or indirectly, existing copyright or related rights or other intellectual property rights, the victims agree explicitly that such violation was not intentional, and we are not responsible for the violation. When such violation is established, including by a signal sent from the interested person, we will delete the content in question from the Site. Any claims for damages as a result of such a violation are excluded.

In case we establish a violation of copyright or related rights or other rights of intellectual and/or industrial property from a User of the Site the relevant User is fully and personally responsible in accordance with the applicable law. In this case we have the right to inform the relevant competent authorities for the defense of such rights.

Any User who has violated the copyright or related rights or other rights of intellectual and/or industrial property and we establish that, is obliged to indemnify the Partners, as well as their managers, directors, employees, agents or partners for all damages suffered by the latter, including loss of profit, resulting from such violation. We reserve the right to terminate the use of the Site by any User who violates or who is reasonably suspected in violation of copyright or related rights, or other intellectual and industrial property rights of third parties.

IX. Responsibility

1.General clause

The user agree explicitly, irrevocably, and unconditionally that the use of the Site and microsites is at their own risk. The Partners, their employees, agents, merchants, suppliers, or anyone cannot guarantee that the Site will always be safe, secure, operational, and that there will be no errors, nor can they guarantee that the Site will operate without interruptions, delay or imperfections, as well as on the results of the use of the Site or any microsite, nor the accuracy, reliability or content of any information, functionality, Service, etc., provided by or through the Site or microsites.

Access to the Site and microsites is provided "as is" and "as available". Partners and in particular, the NTC (National Tourism Cluster) are not responsible for any claims, explicit or presumable, in connection with the operation of the Sites and opportunities for their use as a whole or for a specific purpose.

2.Responsibility for the functioning of the Site

Users accept and acknowledge that although the Internet is a secure environment, sometimes there are interruptions in the services or functionalities provided, which are beyond the control of the Partners. The Partners are not responsible for data lost in transmission of information on the Internet, as well as for other damages caused by reasons beyond our control. Although a key goal of the Partners is to make the Site available 24 hours, 7 days a week, they may be unavailable for a period of time, for any reason, including, but not limited to, a collapse in the system, hackers’ attacks, routine maintenance, and others. You agree of course that, due to various circumstances, access to the Site may be interrupted, suspended or terminated.

3.Responsibility for content posted by User or a third party

The Partners have no editorial control over the distributed content in the manner in which public libraries, bookstores or kiosks are responsible in relation to the content of the press distribution they engage with. We are not obligated to monitor the information users store, transmit or make available when we provide them the Services or features, nor are we obliged to seek facts or circumstances indicating the committing of unlawful activity. The Partners are not responsible for the information, comments, content, including but not limited to photos, videos, text, music, graphics, etc., published by Users or third parties on the Site.

The Users bear sole responsibility for the content, messages or information they post, as well as the activities carried out by them, including, but not limited to abuse of someone else’s personal data, violations of copyright and related rights, as well as other violation of intellectual and/or industrial property rights, committing crimes, etc.

In the event that any of the Site suffers any damages as a result of a breach of the General terms and condition, the applicable law or any other regulation on the part of the User and/or a third party, the offender is obliged to compensate the Partners for all damages suffered by them and lost profits as a result of the indicated non-fulfillment.

4.Responsibility when entering into contractual relations with other Users of the Site

The User understands and agrees that he/she is the one who interacts with other Users of the Site or microsites, respectively possible contractual or pre-contractual relations arise directly between the Users. In this context, the Partners provide only a platform facilitating the communication between the parties, but do not participate in and do not affect in any way their relations. The Partners do not guarantee any circumstance related to the legal status of other Users, their reliability and correctness, solvency, or other circumstances of importance for entering contractual relations.

The Users, including Business users, release the Partners from any liability associated with a deal realized through the Site, including for any action or failure to act on the part of the User or Business user, including non-compliance with the applicable law, the present General terms and/or the terms of the Site.

The Users agree to protect and indemnify the Partners, their partners and their respective directors, employees, and agents from and against all claims, judicial or administrative proceedings arising out of or related to their use of the Site or microsites. Compensation under the preceding sentence covers also, but is not limited to, any and all losses, costs and damages (including attorneys' fees and court costs), as well as lost profits.

5.Scope of responsibility

The Partners do not bear any responsibility regarding the Users or any third party for any lost profits or other indirect, consequent, special, oblique, or incidental damages caused by or in connection with the use of the Site or microsites, even if such damage could be predicted in advance. Our total liability arising out of the use of the Site or microsites will not exceed BGN 500 (five hundred lev). In the event that the applicable law contains a ban on the limitation or exclusion of liability, the liability of the Partners will be limited to the full extent permitted by applicable law.

X. Additional provisions

1.Entry into force

These General terms and conditions shall enter into force since the moment of their publication on the Site.

2.Numbering

These General terms are organized in the following sectors:

• Sections – from I to XI, numbered with Roman numerals,

• Points to the relevant section, numbered with Arabic numerals,

• Letters to the relevant point, marked in Roman letters,

• Bullets or dashes.

Some of the sections (sometimes called Policies or other similar names) have relative autonomy. With a view to better clarity Users may be redirected to the relevant section of the General terms and conditions, separated as an independent document. Nevertheless, this section remains a part of the General terms and conditions, which shall be applied and construed in their entirety.

For each new section numbering of the items and letters starts all over again. When reference is made, the relevant section, item, letter or billet/ dash is pointed out, and when the reference is within one sector (section, item, or letter) it is considered that the reference is to the corresponding item, letter, bullet/dash in this sector.

3.Legal effect of titles

The titles of the sectors are solely with a view to greater clarity and should be considered as indicative.

4.Changes, amendments and supplements

We may at our sole discretion review and change, amend or supplement these General terms and conditions at any time. By using the sites, functions and services provided by them, You agree to be bound by these modifications or supplements of the General terms and conditions.

All amendments and supplements to the General terms and conditions shall enter into force within a reasonable period of time after they are published on the Sites. We will not notify You of the changes to General terms and conditions, it will be Your responsibility is to keep track of them. Any use of the Site by any User after the publication of the change will be deemed as acceptance of those changes by the User.

5. Eventual invalidity

In the event that any provision of the present General terms and conditions is declared invalid or void, this does not lead to invalidity or nullity of all General terms and conditions. In this case, Users agree to replace the invalid provision with a valid one that corresponds best to the objective of the Site, given the services provided.

6. Applicable law

The relations in connection with the use of the Site, including regarding personal data protection, protection of copyright and related rights, users’ protection, etc. special areas are governed by the applicable Bulgarian law, excluding its conflict provisions.

7. Disputes and jurisdiction

All disputes between the Parties arising from the use of the Site and microsites and its Services and functionalities, with a view of violating personal data security, violation of a copyright or related right, intellectual or industrial property rights, the entry into force, validity and enforcement of the present General terms and conditions and other issues will be resolved in the spirit of good will and, if this proves impossible, disputes will be referred to the competent court in Sofia for decision.

8. Language versions

These General terms and conditions are drawn up and adopted in Bulgarian language. To access the language version of the General terms and conditions in any other language, please choose the corresponding language version of the Site, or select any of the links below:

• English version

• Serbian version

In the event that the General terms and conditions are not available in your language, the Bulgarian version shall be deemed authoritative. In the event of a conflict between the different language versions the Bulgarian text will prevail.

9. Definitions

Unless otherwise specified, the terms used in these General terms and conditions, will have the meaning described below:

a) Site/ Platform

the Site/ Platform is the website www.questour-project.eu, as well as all the microsites, personal or group pages, forums, micro-blogs, or other components, technologically, functionally and in content associated with them.

b) Partners

National Tourism Cluster "Bulgarian Guide", a non-profit association, established under the laws of Bulgaria, with head office in the city of Sofia, ("NTC").

ENECA - Association of Economic Experts, a non-profit association, established under the laws of Serbia, with head office in the city of Nis (“ENECA”).

Vratsa Municipality, Bulgaria.

For avoiding unnecessary repetition in the present General terms and conditions as synonymous of the above organizations is use "we", "us", Partners, etc. Depending on the context, each of these names may cover both the relevant legal entities as well as its owner, or partner, manager or employee, agent or other associated person with whom the Partners are in direct economic or legal relation and whose rights and interests are relevant to, or may be affected by the activities of the Partners.

c) User

A User is any natural or legal person, civil partnership, or other association, for example a Group, which is registered on the Site or uses purposefully or not, all or part of the functionalities of Site or Microsites.

d) Service

A Service is any paid or free functionality, method of communication, interaction, or other activity, accessible on the Site, which can be used by the User, including a visitor of the Site.

e) Content

Under Content in the present General terms and conditions is meant any publication by a Partner, incl. his subcontractor, employee, etc., Users or third parties of the Site, including but not limited to text, information, news, posts, status, titles Announcements, photos, images, videoclips, sounds, other works, trademarks, logos, personal information, meta data, etc.

f) Cookies

"Cookies" are text files that are stored on the hard drive (temporarily or permanently) on Your computer. They are used for identification, session tracking and maintaining specific information about Users of the Site such as their preferences or the contents of their electronic shopping cart. These (Cookie) files can be placed on your computer by third parties who are our trusted advertising agencies, for the purposes referred to in these General terms and conditions. Data collected through these files is strictly anonymous. If you want you can delete all cookies that are already on your computer's hard disk, by performing a search for files containing "cookie" in their name and delete them. Also, in the future, you can change your browser options so that it can block the "cookies". Please note that by blocking them, you may not be able to use the full functionality of our web site. For more information (usage and blocking) of "cookies", please visit: allaboutcookies.org.

g) Web beacons

Web beacons consist of a small series of software code representing a graphic representation of the query of a web page or e-mail. This graphic symbol can be visible or invisible and often merges with the background of the web page or e-mail. Web beacons may be used for various purposes, including reporting traffic to Site, counting the single visitors, advertising audits and reports, and personalization. Web beacons, used by us, are collected anonymous data only.

______________________________________________________________________________

These General terms and conditions shall apply from 15^th April 2021 and apply in the relations between the Partners and the Users and/or the visitors to the Site. By visiting the Site or its microsite, including by forwarding via a direct link, as well as with the use of any product, software, data, channels and/or other features or services provided by the Site from or through the Internet page of the Site You ("the User") give your explicit, irrevocable and unconditional consent to the present General terms and conditions for users and visitors. For any questions or comments related to the application of the General terms and conditions, please do not hesitate to contact us at: questour@bg-guide.org.